Ritz-Carlton Leadership Center appoints global VP
Amanda Joiner has taken the helm as the global vice president and head of The Ritz-Carlton Leadership Center – a consulting and advisory firm delivering award-winning services that have enabled clients worldwide to improve customer and employee engagement, innovate their culture and drive competitive advantage.
Previously Amanda was general manager of The Ritz-Carlton, St Louis. She brings more than three decades of luxury hospitality experience in which she has driven continuous innovation, improvement and success through the culture of the iconic brand.
“At a time when disruption drives competition, and innovation is essential for long-term success, the gold standards of The Ritz-Carlton continue to be a consistent benchmark across industries for the level of customer and employee experience clients are seeking to attain in today’s highly competitive, fast-changing world,” said Amanda. “I am excited for the opportunity to further amplify the brand’s legendary culture and strategy that are so deeply woven throughout my career as well as to lead this pioneering team.”
The Leadership Center team uses the systems and best practices of the award-winning Ritz-Carlton brand to deploy best-in-class organizational strategies at scale for clients to retain and attract top talent, outperform the competition and gain market share.
Chris Gabaldon, senior vice president of luxury brands at Marriott International, said: “A quintessential ambassador of the culture of The Ritz-Carlton, Amanda’s authentic and exceptional leadership success throughout her career will add tremendous value to The Leadership Center and its clients.”